PLATFORM SAFETY
The standards that help Mahallak remain a useful, respectful and trustworthy local marketplace.
This Usage Policy explains the conduct and content standards that apply to everyone using Mahallak. It applies to shoppers, merchants, account holders and visitors who interact with stores, products or communication features on the platform.
Store profiles, product descriptions, prices, availability, offers, images and videos must be accurate, current and relevant to the business they represent. Do not make claims that are false, impossible to verify or likely to create an incorrect impression about a product or service.
Do not publish, promote, request or facilitate products or services that are illegal, stolen, counterfeit, unsafe or restricted by applicable law. Merchants are responsible for obtaining any licenses, approvals or permissions required for their business and listings.
Harassment, threats, hate, discrimination, exploitation, sexual abuse, incitement to violence and targeted intimidation are not allowed. Do not publish another person’s private information, use someone’s identity without permission or upload content that violates copyright, trademark, privacy or publicity rights.
Use contact and messaging channels for genuine store or product discussions. Spam, bulk unsolicited messages, phishing, impersonation, manipulation, fraud and requests for sensitive credentials are prohibited. Users should stop communication and report an account when an interaction feels unsafe or deceptive.
Do not probe, scan or attack Mahallak systems; introduce malicious code; scrape data by automated means without written authorization; interfere with platform operation; bypass limits; or attempt to access another person’s account, private data or administrative tools.
When reporting a store, product or message, provide a clear and truthful description of the concern. Mahallak may request supporting information, review relevant content and take action based on the available evidence. False, abusive or deliberately misleading reports may themselves violate this policy.
Mahallak may remove content, reduce its visibility, contact an account holder, suspend features or restrict an account when there is a policy or safety concern. Serious or repeated violations may result in permanent account closure and, where appropriate, referral to competent authorities.
To report suspected fraud, unsafe content, rights violations or abusive communication, contact Mahallak through the support channels listed on the website. Include the store or account name, a description of the issue and any relevant link or evidence, while avoiding unnecessary personal information.
We may update this policy as Mahallak grows, new risks appear or legal requirements change. The current version on this page applies to use of the platform after publication. Questions can be sent to info@mahallak-lb.com.
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